Terms & Conditions

The small print

Admission

Admission to the festival

The Festival is strictly an over 18’s event. Anyone under the age of 18 who has purchased a ticket will be refused entry – no refund is applicable.

Tickets are transferable for a wristband on arrival at the festival site, and there will be no automatic right of re-admission during the Festival should the wristband become lost or damaged.

No animals will be allowed on-site during the Festival, with the exception of guide dogs.

The Promoter reserves the right to refuse admission to the Festival. There will be a random body search on admission policy in operation. It is a condition of entry to the Festival that you will submit to any reasonable search request.

Persons attending the Festival may be filmed, photographed or recorded as part of the audience. This media is owned by Dimensions Festival and may be used for any promotional material. By attending the event you give Dimensions Festival the permission to use this media.

Admission is at ticket holder’s own risk. The Promoters cannot accept liability for any damages, loss or injuries sustained at the Festival, including loss or damage to property, howsoever caused.

Tickets are sold on the understanding that the event is subject to license from the appropriate authorities.

 

Prohibited items

Patrons will not be permitted entry to the Festival and may be removed from the Festival Site if he or she is found in possession of the following prohibited items: any professional audio, audio-visual, film, or video recording equipment, items that may be used in a dangerous or threatening manner, knives of any description (and any other sharp items), alcoholic drinks, cans, glass bottles, foodstuffs.

Unauthorised photography or audio/video recording of any performance at the Festival is strictly prohibited.

Commercial, promotional and trading activities are not permitted on the Festival Site or without express prior written permission of Dimensions Festival.

The Festival cannot take liability for any confiscated items – we will endeavour to return any confiscated items but cannot guarantee this. The safest option is to not bring any of the above items – please enquire with us before you bring anything you feel may be confiscated.

Illegal substances are strictly prohibited at the Festival. Any person found in possession of such substances will be denied entry and / or removed from the Festival, and Police will be called to attend.

Tickets

Refunds

Tickets are non-returnable. Refunds will only be available if the Festival is cancelled or entirely rescheduled. The performers and advertised attractions are subject to change, and no refunds will be offered if any performances are cancelled.

If you have bought a Cancellation Protection, it will protect you against cancellation resulting from accidents and unexpected illnesses.

In that case, you can apply for a refund if you are unable to attend this event due to accidents, unexpected illnesses or specified unforeseen circumstances.

Please see here for the full Booking Refund Protection Terms and Conditions and for the instructions on how to apply for a refund.

 

Instalment plan tickets (Applications are now closed)

Instalment plan tickets are standard festival tickets split in multiple instalments.
Instalment payments will be taken automatically from your payment account every month from 1st Feb 2018.

The full price of the installment ticket will be the same as a full price ticket. For all pricing and payment structures please check the product page.

Any customers who do not fulfill the ticket value by 1st August or opt out of remaining payments will lose their deposit – there are no refunds payments already made.

Name changes cannot be administered on deposit plan tickets.

 

Name changes

To discourage touting and protect the ticket price, the Promoter requires for each ticket to have an allocated name and matching photo ID, which will be required on entry to the Festival.

Changing the name on the ticket can only be administered by the promoter – and it is to the discretion of the promoter whether a name change is allowed.

Please contact dimensions@seetickets.com if you require a name change.

Name changes cannot be administered on deposit plan tickets.
No name changes will be allowed after 1st August.

 

Reselling tickets

Tickets are resold entirely at the risk of the original and new bearers, the ticket outlet accepts no responsibility for problems arising from third party transactions.

Tickets for the Festival are only available from accredited ticket outlets (for a full list of outlets please see the partners page).

Holders of tickets bought from any outlets not listed will be refused entry to the Festival, and no liability will attach to the Promoter in such event.

 

Mailing list

By purchasing any ticket from the promoter you accept to be added to the promoters mailing list. This mailing list will not be passed on to any third parties and only used to inform you of event information from the promoter. You are able to opt out once you have received a newsletter.

Accommodation

Admission to accommodation

Accommodation passes are transferable for a wristband on arrival at the festival site, and there will be no automatic right of re-admission during the Festival should the wristband become lost or damaged.

Customers staying in the campsite must also have a festival pass to access the accommodation.
Campsite accommodation passes only cover the customers stay until Monday 3rd September.
On arrival to the campsite, all customers are required to hand in their passport as part of the check-in. The passport will be returned upon check out.
Please read carefully the check-in / check-out information of all individual accommodation types as some vary.

The Promoter reserves the right to refuse admission to the Campsite. There will be a random body search on admission policy in operation. It is a condition of entry to the Festival that you will submit to any reasonable search request.

Persons attending the Festival may be filmed, photographed or recorded as part of the audience. This media is owned by Dimensions Festival and may be used for any promotional material. By attending the event you give Dimensions Festival the permission to use this media.

The Promoters cannot accept liability for any damages, loss or injuries sustained at the Festival, including loss or damage to property, howsoever caused.

 

Opening times

The campsite is closed to the public 15 days before the Festival take over period.

The campsite is open from 12pm (Midday) on Tuesday 28th August. Festival customers cannot access the campsite before this time. Please do not arrive earlier as you will be denied access.

The campsite closes at 2pm on Monday 3rd September. Festival customers must leave the campsite by this time. Please do not plan to stay later as you will be asked to leave the campsite.

There is no access to the campsite accommodation outside of the stated times.

 

Allowed & Prohibited items

Customers staying in the campsite may bring food and alcohol for personal consumption – strictly no glass.

Customers are allowed to bring their own alcohol to be consumed on the campsite only. Please note that customers found with excessive amounts (deemed as more than one slab of beer/lager, 1litre of wine, 1litre of spirits) will have their alcohol confiscated.

No animals will be allowed on to the site during the Festival, with the exception of guide dogs.

Patrons will not be permitted entry to the Campsite whilst in the possession of the following prohibited items: any professional audio, audio-visual, film, or video recording equipment, items that may be used in a dangerous or threatening manner, knives of any description (and any other sharp items), cans, glass bottles, foodstuffs.

The Festival cannot take liability for any confiscated items – we will endeavour to return any confiscated items but cannot guarantee this. The safest option is to not bring any of the above items – please enquire with us before you bring anything you feel may be confiscated.

Illegal substances are strictly prohibited at the Festival. Any person found in possession of such substances will be denied entry and / or removed from the Festival, and Police will be called to attend.

Unauthorised photography or audio/video recording in the Campsite is strictly prohibited.

 

Mobile Homes

Customers staying in Mobile Homes will be required to present a credit card against damages to the home. On arrival customers will be required to sign a waiver against any damages – this contract is between the customer and the campsite and the festival accepts no liability to the deposit process of the Mobile Homes.

Failure to present a credit card for deposit on arrival will result in a void booking with no refund.
The card will be used to insure against damages – no charges will occur without notice.

The festival can accept no responsibility or liability to any damages to possessions or person whilst staying on the campsite.

 

Name changes

Changing the name on any accommodation ticket can only be administered by the promoter – and it is at the discretion of the promoter whether a name change is allowed.

Please contact dimensions@seetickets.com if you require a name change.

Airport Transfers

Festival organized transfers are only available from the Festival website or through official flight package partners. Festival organized airport transfers are the only vehicles able to enter the festival-parking zone.

 

Time schedule

Although we have taken flight times into consideration our transfers are not linked to any specific flight(s). The Festival takes no responsibility if you miss your coach or flight as a result of delays on either side.

Please note you will need to take into consideration the time it takes to pass through customs, passport control and, if applicable, baggage reclaim.

Arrival times are given but these are only estimated and may change for a number of reasons, including, but not limited to; traffic jams, vehicle failure & border checks.

Coaches might be subject to rescheduling, you will be notified as early as possible about any changes to your booked transfers.

For anyone staying in the on-site campsite or hostel, check-in is open 24 hours so regardless of the transfer time you will be able to receive your camping wristband and pitch-up.

If you have booked accommodation elsewhere please check check-in procedures before booking.

 

Refunds

Please note that if less than 8 seats are sold on a given transfer a refund will be given.

Boat Parties

Tickets

You must have a Dimensions Festival ticket to attend a boat party.

Tickets are limited to 5 per order, and you will have 10 minutes to complete your purchase before the tickets are re-released.

However, as there are only limited tickets per boat, it is likely more than this number will be put into baskets at exactly the same time. For this reason you may have tickets in your basket and yet the purchase doesn’t go through. Unfortunately, we cannot avoid this, but we can advise you to complete your purchase as quickly as possible.

For the above reason have all names, at least one e-mail address and your payment details ready.

Full names must be provided at point of purchase for every ticket.

All boat party tickets are non-transferable, which means you cannot sell/give them to someone else or swap for a different boat. THIS IS NON NEGOTIABLE.

You cannot book multiple tickets under one name. If you do so, the extra tickets will be cancelled and then re-released for sale.

In order to board a boat, every ticket holder will need to produce a photographic ID in their name – as you will likely be handing your passport in to your accommodation, we advise you bring a photocopy with you. NO ID, NO boat party.

 

Time schedule

Boats may arrive late back to the harbour – if you are wishing to do more than one boat party in a day, please leave at least one hour between arrival and departure times as boats will not wait for late passengers – Dimensions Festival accepts no responsibility if you do not make it to one or more of your boat parties due to the late running of others.

Do not buy tickets if you do not plan to attend the boat, you will simply be throwing money away!

Finally, all artists who play on a boat also play on land.

Opening Concert

Admission

The opening concert is an over 18 and over event although children under the age of 18 can attend, except for those under the age of 4. An adult must accompany anyone under the age of 18.

Tickets for the opening concert are only available from accredited ticket outlets (for a full list of outlets please see here).

Holders of tickets bought from any outlets not listed will be refused entry to the Concert, and no liability will attach to the Promoter in such event.

Tickets are sold on the understanding that the event is subject to license from the appropriate authorities.

Persons attending the concert may be filmed, photographed or recorded as part of the audience. This media is owned by Dimensions Festival and may be used for any promotional material. By attending the event you give Dimensions Festival the permission to use this media.

The Promoters cannot accept liability for any damages, loss or injuries sustained at the concert, including loss or damage to property, howsoever caused.

By purchasing a ticket to the concert you accept to be added to the promoters mailing list. This mailing list will not be passed on to any third parties and only used to inform you of event information from the promoter. You are able to opt out once you have received a newsletter.

 

Refunds

Tickets are non-returnable. Refunds will only be available if the Concert is cancelled or entirely rescheduled. The performers and advertised attractions are subject to change, and no refunds will be offered if any performances are cancelled.

 

Reselling tickets

Tickets are resold entirely at the risk of the original and new bearers; the ticket outlet accepts no responsibility for problems arising from third party transactions.

 

Prohibited items

The Promoter reserves the right to refuse admission to the concert. There will be a random body search on admission policy in operation. It is a condition of entry to the concert that you will submit to any reasonable search request.

Commercial, promotional and trading activities are not permitted on the Festival Site or without express prior written permission of Dimensions Festival.

Patrons will not be permitted entry to the concert whilst in the possession of the following prohibited items: any professional audio, audio-visual, film, or video recording equipment, items that may be used in a dangerous or threatening manner, alcoholic drinks, cans, glass bottles, foodstuffs.

Illegal substances are strictly prohibited at the concert. Any person found in possession of such substances will be denied entry and / or removed from the concert, and Police will be called to attend.

No animals will be allowed in the concert arena.

Unauthorised photography or audio/video recording of any performance at the concert is strictly prohibited.