fAQs
Festival Location
The Garden Resort (Main Festival): Ul. Petrića Glava 34, 22240, Tisno, Croatia
Barbarella’s (After Parties): Croatia, Betina, Croatia
Dates & Opening Hours
In 2024, the festival will take place from August 29th - September 2nd. The opening times are as follows:
Thursday 12:00–06:00
Friday 12:00–03:00 | Barbarellas 00:00–07:00
Saturday 12:00–03:00 | Barbarellas 00:00–06:00
Sunday 12:00–03:00 | Barbarellas 00:00–07:00
Monday 12:00–07:00
Festival wristbands can be collected from midday on Thursday from the Box Office at the main entrance to the site. The full opening hours for this are:
Thu 29th Aug 12:00 > 03:00
Fri 30th Aug 12:00 > 00:00
Sat 31st Aug 12:00 > 00:00
Sun 1st Sept 12:00 > 00:00
Mon 2nd Sept 12:00 > 22:00
Customers staying on-site will be able to stay from Wednesday and can collect their on-site accommodation wristband from site. However, festival wristbands are collected separately from midday on Thursday from the Box Office.
There is no access to the site after Wednesday following the festival.
Ticketing
Tickets are on sale via Resident Advisor. Please note, they are the only ticketing provider who we are using for the festival. Please don’t purchase tickets from anywhere other than here, we will NOT accept tickets purchased on Ticket Swap or other resale platforms.
Tickets are non-refundable, and will be made available to customers 72-hours ahead of the festival. This is standard practice to stop the circulation of counterfeit tickets. You’ll be able to access these via the RA app, or in the ‘My Tickets’ section of your RA account online. They will not be emailed directly to customers.
If you can no longer make the festival, you can add your ticket to the RA resale queue. Please note, the resale function won’t be activated until the festival sells out. For more information on RA resale, please head here - https://support.ra.co/article/67-i-want-to-use-the-resale-servic
If you’ve got any issues or queries about tickets, you can get in touch with Resident Advisor directly on ticketsupport@ra.co
Age Restrictions
Access to the site is strictly over 18s and ID checks will be carried out ahead of entry. We will only be accepting current versions of any of the following:
Passport
Photocard driving licence (Full or provisional)
Pass card with hologram
Screen-shots or photocopies of any form of ID will NOT be accepted and we operate the challenge 25 policy so please turn up prepared.
What Access Do I Have?
With a Festival Ticket customers have access to the main festival site (The Garden Resort).
Campsite accommodation tickets (Camping, Boutique Camping, Mobile Home, Hostel) get you access to the campsite and the campsite facilities. Customers must also have a festival ticket to access the campsite areas.
To get on a boat party you must have a festival ticket and the boat party ticket of your choice. After parties are sold separately – you do not need a festival wristband to access the after parties.
Are Day Tickets Available?
Day tickets are available now: https://ra.co/events/1770810
Day tickets will give you access to The Garden Resort and its stages as well as boat parties taking place on that day.
Barbarellas Discotheque and boat party tickets will need to be purchased separately.
Boat Parties
Boat party tickets are purchased separately. Most are sold out, you can find the remaining available ones here: https://ra.co/events/1891111
If there are any tickets still available, you will be able to buy them on the day at the harbour.
Please arrive to the jetty 30 minutes before your boat is due to depart to allow time for boarding. Boats won’t wait and tickets will not be refunded.
Access to the boat parties is only available with a valid full festival pass or applicable day pass.
After Parties
After parties take place at Barbarellas Discotheque, Pirovac, Croatia. They will run on Friday, Saturday and Sunday from 00:00 until 06:00 or 07:00.
Barbarellas Discotheque is located approximately 15 minutes by bus or taxi from the festival site. Return shuttles will be available to and from the festival site at 4 euro per way. This can be paid for using your wristband.
The after party line-ups will be announced in 2024, at which point you’ll be able to buy day-specific tickets. For now, you can purchase a full afters pass for just £30.
Regional Tickets
We offer discounted regional tickets for residents of the following countries:
Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Kosovo, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Poland, Romania, Serbia, Slovakia, Slovenia, Ukraine.
Please note - ID from the corresponding country of residence must be provided on entry to the festival. Failure to provide ID will result in a void ticket.
Travel
Customers should ensure they have the appropriate insurances ahead of travelling.
If travelling from the UK, please check you also have EHIC / GHIC insurance which will help cover you in case of medical emergency - details are available here: https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic/
Nearest Airports
Zadar is the nearest airport (45 mins), followed by Split (90 mins) and Zagreb (4 hours. These journey times are for the highway route and will take a little longer by bus / coach.
Airport Transfers
We run airport transfers from Split & Zadar airport to and from the festival site. These are a flat rate of £30 each way, and are the easiest and cheapest way of getting to Tisno. There are many time specific airport transfers available now via RA. You will be able to book these until they sell out.
Journey times are approximately: Split 2hrs | Zadar 1hr 30 min*
*These times may vary slightly either way depending on traffic circumstances.
Departure points:
Split Airport: At the arrivals exit (lobby)
Zadar Airport: Outside the bar next to the terminal exit
Tisno: The main car park in the village on the waterfront, located at the bottom of Ulica Petrica Glava (the road the festival venue is on).
Look out for a rep in a festival staff t-shirt. Transfers can be either a bus or minivan, depending on number of ticket-holders. There’ll be a sign in the windscreen of the vehicle.
Transfer T&C’s:
All times listed are local times of departure.
Passengers are asked to arrive at the departure point 15-30 mins prior to scheduled departure.
All tickets are non-refundable, non-amendable and non-transferable.
Services will not wait for latecomers, and the organisers cannot be held financially responsible for losses incurred due to delays of service. Please leave enough time to catch flights or other connections.
Passengers who cannot produce their confirmation code nor verify their identity may be denied boarding.
Please note that in rare cases a service may be cancelled due to unusually low demand. In such circumstances a full refund will be issued and advice provided regarding alternative transport.
Making Your Own Way
Many bus operators run routes from Croatia and further afield to Tisno. We find busbud an easy-to-use service for finding coaches. If you’re looking to do the festival on a budget, you can fly to places such as Zagreb, Rijeka or Dubrovnik, all which have direct coach services to Tisno.
Accommodation
There are several options on-site: camping spaces (very limited!), fully-equipped apartments, mobile homes, glamping tents and hostels. If booked more than 10 weeks before arrival you can pay a 50% deposit and the balance will be due 10 weeks before arrival. You can book on-site accommodation directly via The Garden HERE or contact enquiries@thegarden.hr.
If you would prefer to stay off-site, have a look on Booking.com (popular in Croatia!) or Airbnb. The Garden’s off-site accommodation manager is also on hand to help if you’re struggling – just reach out to her on enquiries@thegarden.hr.
The nearby towns of Pirovac (where Barbarella’s is), Murter, Betina and Jezera are also good options if you can’t find anywhere suitable in Tisno. All these are a short taxi ride away.
Currency
Please note that Croatia’s currency is now Euro. Kuna is no longer an accepted currency!
Cashless Payment System
The Garden operates a cashless system. Everyone will receive an RFID chip on their festival wristband, which they will need to use to pay for all drinks, food, merchandise and services on site. This system will also be in operation on the boat parties and at Barbarella’s.
To top up your wristband, please head to the ‘RFID Top Up’ icon on the festival map. You are also able to top up your RFID at Barbarella’s and on the boats. You can top up using debit / credit cards or with Euros, apart from on the boats which only accept cards.
ATMs
Whilst there is a cashless system in operation at The Garden, there are two ATMs on site. This machine can quickly run out of cash - we advise getting cash out in Tisno before coming to site if you require.
Taxis
Outside of the festival site, you will find Garden affiliated taxis. These will have a certification label in the window, and pre-agreed prices will be displayed in the taxi rank. They will take you all around the area, plus to and from Barbarella’s in a safe and responsible manner.
Food / Drink at The Garden
There is a restaurant on-site, plus several food vendors located in the food court (see map for both). They offer an extensive range of food, including options for vegans, vegetarians and people with allergies / gluten intolerance. All only accept payment via your RFID wristband.
Restaurant: 09:00 - 23:00
Food Court: 16:00 - 02:00
Water Bottles
You can bring reusable water bottles onto site and this is something that we encourage. When entering the site, please bring this empty and removed from your bag in order to speed up searches.
Emergencies
In case of on-site medical emergencies, please head immediately to our on site medical / welfare tent. We strongly recommend asking a friend to escort you here. There are areas to sit and relax if you don’t feel well, and medically trained staff to assess you if necessary.
If you are in need of a pharmacy there are several in town. If you need a hospital, the closest is in Sibenik, 20km away from the festival site. If you’re from the UK, bring your passport, as there’s a reciprocal arrangement between the UK and Croatia. If you’re from elsewhere, please check with your embassy, and check with your travel insurance to see what you are covered for. In any case, we advise always coming with comprehensive travel insurance.
Emergencies: +385112
Search Policy
For the safety of our customers and staff, security conducts bag searches upon entry. Anyone found to be carrying illicit items will have them confiscated and may be removed from the festival and handed over to the police where necessary.
Please do not attempt to bring any of the following items inside the event: fireworks, laser pens, flares, alcohol, illicit drugs, legal highs (including nitrous oxide), animals (with the exception of guide dogs) or anything that could be considered an offensive weapon.
Please note that if you are staying in on-site accommodation (including camping), you can bring one bottle of duty free on arrival only. You will also be able to purchase alcohol from the on-site shop with your on-site accommodation wristband and are allowed to bring food back.
Disability Access
All disabled customers are welcome at Dimensions. Please bear in mind that the site will have some areas with terrain that may make access challenging when booking for the event.
We would advise getting in touch regarding any specific accommodation or travel requirements before booking. Should you have any enquiries regarding the access and facilities at the festival, please get in touch via the contact section.
Drugs Policy
We have a zero-tolerance policy and discourage you from bringing drugs (including soft drugs) to the event. Public use of drugs at the event will result in removal. Please respect these regulations. The Croatian authorities take a very strict stance on drug use. At the very least you may spend the night in a cell and can expect a hefty fine (minimum £300).
Lockers
Lockers will be available at the on-site accommodation reception – open 24 hours.
These are roughly 30cm by 30cm. They cost 8 euro / day, and require a 50 euro deposit (RFID) for the key. Payment at reception - lockers are by camp showers.
Sustainability
Please help us look after Tisno and our festival by following these simple rules:
Please take care of your own litter via the bins are provided.
Recycle your cans once used (please put them in the bin whole, not crushed, as that is the preferred way to recycle them in the area).
Dispose of your cigarette butts responsibly, do not use the sea or the beach as an ashtray.
Help us to keep the beach clean at all times, if you take everything with you, it will stay as nature intended, leave no trace.
Please use the toilets on-site rather than any public spaces.
Behave respectfully at the festival site and the local village, we are guests in this area.
Key Contacts
Customer Service Email: info@dimensionsfestival.com
Ticket Queries: ticketsupport@ra.co
Accommodation: enquiries@thegarden.hr
The Garden Reception: +385 23 364 320