Refund and Returns Policy

Thank you for shopping with Dimensions. We want you to be happy with your purchase — but because our products (e.g. T-shirts) are printed on demand via Inkthreadable, our returns policy is somewhat different from traditional retailers. Please read the policy below carefully.

Returns & Changes (Change of Mind)

  • Because each item is printed to order, we do not accept returns or exchanges simply because the customer changed their mind (e.g. wrong size, you changed your mind) — unless the item is faulty.
    (This mirrors Inkthreadable’s policy: “Each product is printed to order, so unless there is a fault with the item we don't accept returns or exchanges.”) help.inkthreadable.co.uk
  • Please double-check sizing, colour, and design specifications before placing your order.

Faulty, Damaged or Incorrect Items

We want to make sure you receive a product in excellent condition. If you believe your item is faulty or was damaged in transit, please follow these steps:

  1. Contact us within 28 days of delivery with photographic evidence (photos of the garment, the defect, any packaging damage).
  2. We will assess the issue in consultation with the fulfilment partner (Inkthreadable) and determine whether a replacement or refund is appropriate.
  3. If approved, we will issue a replacement or refund the order value to your original payment method.
  4. If a parcel is damaged visibly in transit, you should refuse delivery; if damage is found after opening, notify us within 48 hours of receipt. Inkthreadable+2help.inkthreadable.co.uk+2

Transit Loss / Non-Delivery

  • If your parcel doesn’t arrive, allow up to 10 working days (UK) or 30 days (international) after dispatch before contacting us. help.inkthreadable.co.uk
  • If the parcel is confirmed missing, we can offer a full refund or a replacement within 60 days of dispatch. help.inkthreadable.co.uk
  • Claims for orders reported missing after 60 days may not be eligible for refund or replacement. help.inkthreadable.co.uk

Other Conditions & Notes

  • Inkthreadable inspect goods prior to dispatch, but occasional transit damage can occur. Inkthreadable+2help.inkthreadable.co.uk+2
  • Smaller design / print position variances (e.g. print shifting by ≤ 2 cm) may be deemed acceptable and not eligible for a fault claim. Inkthreadable+1
  • Faults due to misuse, negligence, or post-delivery damage (washing incorrectly, etc.) are generally not covered.
  • This policy does not override your statutory consumer rights under applicable laws in your jurisdiction (for example, in the EU or UK consumer protection laws).
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