terms & conditions

Admission

Admission to the festival

The Festival is strictly an over 18’s event. Anyone under the age of 18 who has purchased a ticket will be refused entry – no refund is applicable.

Tickets are transferable for a wristband on arrival at the festival site, and there will be no automatic right of re-admission during the Festival should the wristband become lost or damaged.

No animals will be allowed on-site during the Festival, with the exception of guide dogs.

The Promoter reserves the right to refuse admission to the Festival. There will be a random body search on admission policy in operation. It is a condition of entry to the Festival that you will submit to any reasonable search request.

Persons attending the Festival may be filmed, photographed or recorded as part of the audience. This media is owned by Dimensions Festival and may be used for any promotional material. By attending the event you give Dimensions Festival the permission to use this media.

Admission is at ticket holder’s own risk. The Promoters cannot accept liability for any damages, loss or injuries sustained at the Festival, including loss or damage to property, howsoever caused.

Tickets are sold on the understanding that the event is subject to license from the appropriate authorities.

Prohibited items

Patrons will not be permitted entry to the Festival and may be removed from the Festival Site if he or she is found in possession of the following prohibited items: any professional audio, audio-visual, film, or video recording equipment, items that may be used in a dangerous or threatening manner, knives of any description (and any other sharp items), alcoholic drinks, cans, glass bottles, foodstuffs.

Unauthorised photography or audio/video recording of any performance at the Festival is strictly prohibited.

Commercial, promotional and trading activities are not permitted on the Festival Site or without express prior written permission of Dimensions Festival.

The Festival cannot take liability for any confiscated items – we will endeavour to return any confiscated items but cannot guarantee this. The safest option is to not bring any of the above items – please enquire with us before you bring anything you feel may be confiscated.

Illegal substances are strictly prohibited at the Festival. Any person found in possession of such substances will be denied entry and / or removed from the Festival, and Police will be called to attend.

Tickets

Refunds

Tickets are non-returnable. Refunds will only be available if the Festival is cancelled or entirely rescheduled. The performers and advertised attractions are subject to change, and no refunds will be offered if any performances are cancelled.

If you have bought a Cancellation Protection, it will protect you against cancellation resulting from accidents and unexpected illnesses.

In that case, you can apply for a refund if you are unable to attend this event due to accidents, unexpected illnesses or specified unforeseen circumstances.

Please see here for the full Booking Refund Protection Terms and Conditions and for the instructions on how to apply for a refund.

Instalment plan tickets

Instalment plan tickets are standard festival tickets split in multiple instalments.

Your 1st payment will be charged according to your basket items, followed by regular monthly payments.

The total price of the instalment ticket will be based on the next ticket tier, until the final tier, in which the payment plan is unavailable.

Instalment plans can only be purchased 1 per person.

Any customers who do not fulfil the ticket value by the festival or opt out of remaining payments will lose their deposit – there are no refunds on payments already made.

For all pricing and payment structures please check the product page.

Name changes cannot be administered on payment plan tickets.

Name changes

To discourage touting and protect the ticket price, the Promoter requires for each ticket to have an allocated name and matching photo ID, which will be required on entry to the Festival.

Changing the name on the ticket can only be administered by the promoter – and it is to the discretion of the promoter whether a name change is allowed.

Please contact dimensions@kaboodle.co.uk if you require a name change.

Name changes cannot be administered on payment plan tickets. No name changes will be allowed once the festival has begun.

Reselling tickets

Tickets are resold entirely at the risk of the original and new bearers, Dimensions and the ticket outlets accept no responsibility for problems arising from third party transactions.

Tickets for the Festival are only available from accredited ticket outlets.

Holders of tickets bought from any outlets that are not an official partner (and can therefore not be guaranteed as legitimate) will be refused entry to the Festival, and no liability will attach to the Promoter in such event. Examples include TicketSwap, Tixel, ViaGoGo etc.

Mailing list

By purchasing any ticket from the promoter you accept to be added to the promoters mailing list. This mailing list will not be passed on to any third parties and only used to inform you of event information from the promoter. You are able to opt out once you have received a newsletter.

Accommodation

Admission to accommodation

Customers staying on-site must also have a festival pass to access the accommodation.

On arrival to the campsite, all customers are required to hand in their passport as part of the check-in. The passport will be returned upon check out.

Please read carefully the check-in / check-out information of all individual accommodation types as some vary.

The Promoter reserves the right to refuse admission to the Campsite. There will be a random body search on admission policy in operation. It is a condition of entry to the Festival that you will submit to any reasonable search request.

The Promoters cannot accept liability for any damages, loss or injuries sustained at the Festival, including loss or damage to property, howsoever caused.

Opening times

The festival site is open from midday on Wednesday 31st August for customers staying on-site. Customers not staying on-site will have access from midday on Thursday 1st September. The site closes on Wednesday 6th September 2022. There is no access to the site before or after this time.

Allowed & Prohibited items

Customers staying in the campsite may bring food and alcohol for personal consumption – strictly no glass.

Customers are allowed to bring their own alcohol to be consumed on the campsite only. Please note that customers found with excessive amounts (deemed as more than one slab of beer/lager, 1litre of wine, 1litre of spirits) will have their alcohol confiscated.

No animals will be allowed on to the site during the Festival, with the exception of guide dogs.

Patrons will not be permitted entry to the Campsite whilst in the possession of the following prohibited items: any professional audio, audio-visual, film, or video recording equipment, items that may be used in a dangerous or threatening manner, knives of any description (and any other sharp items), cans, glass bottles, foodstuffs.

Unauthorised photography or audio/video recording in the Campsite is strictly prohibited.

Name changes

Changing the name on any accommodation ticket can only be administered by The Garden Resort, please contact their team via enquiries@thegarden.hr

Airport Transfers

Official airport transfers will be available shortly through official package partners.

Journey times are approximately:

Split 2hrs
Zadar 1hr 30 min

These times may vary slightly either way depending on traffic circumstances.

Departure points:

Split Airport: Bottom of steps outside main entrance
Zadar Airport: Outside the bar next to the terminal exit

Tisno: The main car park in the village on the waterfront (aka ‘the Dust Bowl’) at the bottom
of Ulica Petrica Glava (the road the festival venue is on).

Look out for a festival rep in a festival staff t-shirt and a bus with a festival sign in the
windscreen.

Time schedule

Although we have taken flight times into consideration our transfers are not linked to any specific flight(s). The Festival takes no responsibility if you miss your coach or flight as a result of delays on either side.Please note you will need to take into consideration the time it takes to pass through customs, passport control and, if applicable, baggage reclaim.Arrival times are given but these are only estimated and may change for a number of reasons, including, but not limited to; traffic jams, vehicle failure & border checks.

Coaches might be subject to rescheduling, you will be notified as early as possible about any changes to your booked transfers.

For anyone staying on-site, check-in is open 24 hours so regardless of the transfer time you will be able to receive your on-site accommodation wristband and pitch-up.If you have booked accommodation elsewhere please check check-in procedures before booking.

Refunds

Please note that if less than 8 seats are sold on a given transfer a refund will be given.

Boat Parties

Tickets

You must have a Dimensions Festival ticket to attend a boat party.

Tickets are limited to 5 per order, and you will have 10 minutes to complete your purchase before the tickets are re-released.

However, as there are only limited tickets per boat, it is likely more than this number will be put into baskets at exactly the same time. For this reason you may have tickets in your basket and yet the purchase doesn’t go through. Unfortunately, we cannot avoid this, but we can advise you to complete your purchase as quickly as possible.

For the above reason have all names, at least one email address and your payment details ready.

Full names must be provided at point of purchase for every ticket.

All boat party customers must have ID matching the name on their ticket, you can change the name on your boat party ticket by contacting See Tickets on the following email & paying a fee: dimensions@seetickets.com

You cannot book multiple tickets under one name. If you do so, the extra tickets will be cancelled and then re-released for sale.

Time schedule

In rare circumstances, boats may arrive late back to the jetty – if you are wishing to do more than one boat party in a day, please leave at least one hour between arrival and departure times as boats will not wait for late passengers. Dimensions Festival accepts no responsibility if you do not make it to one or more of your boat parties due to the late running of others.

Do not buy tickets if you do not plan to attend the boat, you will simply be throwing money away!